The AI Platform That Runs Your MSP Intelligently
Blazeup is the AI platform for MSPs that connects your service desk, SLAs, clients, projects, time, and billing in one place. With Blazey built in, tickets don’t just get tracked. They get understood, prioritized, routed, and, where appropriate, resolved automatically.
30-minute walkthrough, built around your workflows.
Trusted by many, listed few
Seeing us at MSP Summit?
Visit Booth 717 to see Blazey take a live ticket from intake through triage, assignment and resolution and see how the work connects back to the rest of your MSP.
Every handoff costs time. Some cost margin.
When tickets, time, clients, projects and billing live across different systems, your team spends too much time keeping the stack together instead of serving clients.
Billable work gets missed
Hours are logged late or not at all.
SLA risk stays hidden
Teams react when a deadline is already too close.
Senior techs do low-value admin
Triage, routing and repetitive requests take time away from harder problems.
Profitability gets harder to see
Understanding what a client, contract or project is really costing takes too much manual work.
Your MSP shouldn't need more admin to grow. It needs a connected operating system.
From first ticket to paid invoice. One connected flow.
Every client, ticket, hour, project, and invoice works from the same operational context.
CRM Agent
Onboard
Bring clients, sites, contacts and account information into one place.
ITSM Agent
Capture
Receive requests through email, the Customer Portal or connected monitoring tools.
Blazey
Triage
Read the request, summarize the issue, set priority and route it to the right technician.
ITSM Agent + PM Agent
Resolve
Give technicians the full client and ticket history at the point of work. Let Blazey handle eligible routine requests automatically.
PM Agent
Deliver
Run onboardings, migrations and client projects with milestones, owners, tasks and tracked time.
Finance Agent
Measure
Turn billable work and expenses into invoices while service performance and SLA metrics stay visible in real time.
One workflow. Less re-keying. Fewer gaps between service and revenue.
One operating layer across service, clients, and revenue.
Four Agents and Blazey, built on one set of data. Start with the service desk. Add the rest when you’re ready.
Deliver better service
Service Desk & Ticketing
Centralized client ticket queue
Ticket types, priorities and categories
Recurring and linked tickets
Complete activity history
Separate internal notes and client replies
SLA Management
Response and resolution targets
Priority-based SLAs
Business-hours calendars
SLA status and deadline visibility
Customer Portal
Let clients raise and track requests
Reply directly to your team
View ticket history without exposing internal notes
Know every client
Customer 360
Clients, sites and contacts in one record
Tickets, projects and billing context together
Account and service information visible to the team
Capture the work and the revenue
Time Tracking
Track time directly against tickets and projects
Billable vs. non-billable hours
Time review and approval
Project Management
Client onboardings
Migrations
Rollouts
Milestones, tasks, ownership and progress
Billing
Turn billable time and expenses into invoices
Recurring billing workflows
QuickBooks Online sync
See how your MSP is performing
Track operational performance using the same data your team works from:
Response time
Resolution time
SLA attainment
Technician workload
Client activity
Project delivery
Billable time
Meet Blazey.
The AI that does. Not AI that chats.
Blazey is the AI built into every part of Blazeup. It reads every ticket, knows every client, and takes action inside the permissions you set. Your techs stay in charge of the calls that matter.
Understand every request
Automatically read, categorize, prioritize and summarize incoming tickets.
Route work intelligently
Assign tickets based on skills, workload and the rules your team sets.
Resolve routine requests
Use previous resolutions and operational context to handle eligible repetitive issues without technician intervention.
Give technicians the context first
Bring ticket history, client information and connected operational signals together before work begins.
Turn processes into workflows
Describe what should happen in your own language. Blazey helps translate the process into automation.
Keep AI under control
Manage agents, permissions, usage and token limits centrally.
Ask Blazey anything about your MSP.
“Summarize everything that happened with Acme Dental this week.”
“Assign the new printer tickets to Tier 1.”
“Which open tickets are closest to their SLA deadline?”
“How many billable hours did we log for Northwind this month?”
Your choice of AI model
Bring your own AI key
Your data never trains external models
Every action logged
Built differently for MSPs. On purpose.
One platform for the work you deliver to clients and the business that delivers it.
Request a Demo
One platform, not a bundle
Service desk, CRM, projects, and billing were built together on one set of data. No connectors to babysit. No syncing between tools.
AI from day one
Blazey wasn’t added to an older product. It’s built into every workflow, and it runs on the AI model you choose.
Runs your own team, too
The same platform handles your hiring, onboarding, time off, payroll, and expenses. Your MSP runs on one system, inside and out.
Designed to be used
Red Dot Award-winning design your techs pick up fast and actually stay in.
Start with the pressure point. Expand when you’re ready.
Most MSPs start with the ITSM Agent and Blazey, then add the CRM, PM, and Finance Agents as they grow. Same data, same login, nothing to migrate between tools. Most teams are up and running in days to a few weeks.
Security built into the workflow
Client data separation
Role-based access controls
Multi-factor authentication
Audit trails across changes and actions
Permission-controlled AI execution
SOC 2 and ISO 27001 certification in progress
Common questions, straight answers.
What MSP owners and service leaders ask before they switch.
One platform. Every function.
Built for the way modern business actually runs. Book a 30-minute demo, or start free without a credit card.
Request a Demo
Work Smarter. Anytime. Anywhere.
Download our mobile app today.
